MSPNetworks Blog

Data security isn’t the easiest thing in the world to plan for, especially if your organization doesn’t have any dedicated security professionals on-hand. While protecting your data with traditional methods, like passwords, firewalls, and antivirus, is important, what measures are you taking to make sure a thief or hacker isn’t just walking into your office and making off with your technology?

Chances are you have a Google account, whether it’s for business or personal use. It’s more accessible today than ever before and provides a solid way to gain access to several important features and accounts. Considering how much can be done with a Google account, users forget that they can put their security and personal data at risk. Here are some ways that your Google account is at risk, as well as what you can do to fix it.

Why Is Your Google Account so Valuable?
The Internet has always been a tool to keep those who use it connected, and data stored on it shared and accessible. However, like any tool that evolves and changes over time, its purposes and uses change with it. The idea for what would become the Internet came from J.C.R. Licklider of MIT in 1962, who intended it to be a system of interconnected computers used to share information and programs across the entire world. This idea would become the World Wide Web with the help of Sir Tim Berners-Lee, who had this to say:

“Had the technology been proprietary, and in my total control, it would probably not have taken off. You can’t propose that something be a universal space and at the same time keep control of it.”

These ideals are still retained by today’s Internet; if anything, you might say it’s reached its peak. Social media use and network collaboration is at an all-time high, generally free of control by any central entity. These ideals have led to a demand for the preservation of net neutrality and open-access information, and while these are largely upheld, there are always exceptions to the rule.

While the Internet grew in capability, it also grew in utility. These utilities depend on security and privacy. Since so many people began to use the Internet to deal with confidential information, this increased the importance of security from both the perspective of an everyday user and a business. One of the companies that has helped shape this perspective is Google, a company that offers a plethora of services on both a user level and a business level.

You can’t discredit the importance of Google services for business, such as its G Suite applications and Gmail. Even on a general consumer level, many users find Google services helpful and important to their daily routine, to say the least. With Google security so important, take a moment to ask yourself how many online accounts have access to your Google account. What are you risking if your Google password is stolen by hackers looking to make a quick buck?

What You Risk
You can use your Google account to create other accounts, either by using your associated Gmail address or linking it directly, but what does that mean for security standards? It’s important to remember that this convenience comes at a price; linking an account to your Google account inevitably ties that account’s security to your Google account. This means that if your Google account is compromised, any accounts associated with it could also be at risk.

How Devastating Can It Be?
If you’re reading this on your desktop, you can click here to access your Google account. Under the Security section, you can review all devices that your Google account has been active on, as well as all third-party applications that access your account. You can even see all the websites that are using Google Smart Lock. Take a moment to review this list. Does it contain anything particularly sensitive? How about your bank account? If this is the case, it’s easy for anyone who has access to your Google account to access any accounts associated with your Google account from the simple virtue of being able to recover passwords and usernames for the account.

A Solution
This creates a conflict between two of any technology user’s priorities: convenience and security. Some might even be willing to sacrifice security if it means a little convenience (think using the same password for multiple accounts), but in the professional world, this can be dangerous if mishandled. There isn’t a magical button that will make your Google account secure, so you’ll have to use a collection of best practices and preventative measures to make sure your credentials are properly secured. Be sure to keep an eye out for data breaches and change passwords accordingly, as well as taking into account the following practices:

Passwords and Account Security
The Google account is basically a container of credentials for any account connected to it. This means that you need a strong password or passphrase to protect it. Make sure that your password is long, complex, and doesn’t include any identifiable words that might give it away to someone just guessing at it. Also, be sure to only access your Google account on personal devices rather than public ones, as you could be putting your account at risk this way. Public Wi-Fi is in a similar risk category; only access your account through a private or secured connection.

Two-Factor Authentication (2FA)
One of the better ways you can keep your Google account secure is by making it more difficult to access. A secondary code sent to your mobile device in the form of a text message, generated via Google Authenticator, or a call made to your mobile device, make it so that anyone with your password needs to work a little harder to access your account. Enabling this kind of 2FA decreases the chances that you’ll have problems with a cybercriminal taking over your account, since it’s highly unlikely that they will also have access to your mobile device, too. Google Authenticator is by far the most secure of the options presented for 2FA for your Google account.

Your Google account can be used to access one-time authentication codes that can be printed out and kept on your person, giving you immediate access to your account on the off-chance you don’t have your phone on you at that moment. If you run out of codes or lose the list, you can generate new ones easily enough.

To set up these features, log in to your Google account.

Overall, Google offers great ways to keep your account secure, as long as you take advantage of them. To learn more about how you can keep your accounts secure, reach out to us at (516) 403-9001.

Many industries depend on their IT working properly to function as intended, and healthcare is among them. Prior to 2009, information technology had failed to take root, but with the passing of the Health Information Technology for Economic and Clinical Health Act (HITECH Act), the health industry is much more involved and reliant on IT than it has ever been before.

Electronic medical record technology is partially responsible for this rapid adoption, as it has made record keeping much easier for the healthcare industry. Since healthcare is quite a private industry, a system that can store patient and insurance data in a central location that can easily be accessed is critical to its success. This is one of the most important reasons why the healthcare industry suffers from some of the largest and most expensive data breaches out there, exposing countless medical and financial records for millions of patients.

Hoping to find a better way to keep data safe and secure from external threats, healthcare professionals are looking to alternative ways to store data so that it’s located in an environment where it is both secure and easy to distribute. When you take into account all of the other problems associated with healthcare, such as standards of care and rising costs, it’s clear that finding a way to keep data secure and accessible, while also not stifling innovation, is critical.

The Blockchain Might Be the Answer
An emerging technology called blockchain could be one of the best ways to solve the healthcare technology issues the industry is currently presented with. Many people know of blockchain as the tech that makes cryptocurrency possible, but it’s being looked at to solve a lot of issues associated with healthcare technology. The distributed ledger and technology behind it make it ideal for sharing information to a certain extent. Developers know that doctors, insurance agencies, and patients need access to this information, and the blockchain can provide this while guaranteeing data integrity. While it isn’t all great for the blockchain’s use in healthcare, there are various benefits that the blockchain can provide:

• Medical records: Once a medical record is completed, it is placed as a node into the blockchain. This effectively guarantees the authenticity of the record. The distributed nature of the blockchain allows the patient control over their medical and insurance information rather than have it be hosted by the care provider.
• Consent: Blockchain-based applications for consent management can potentially create a standard for these practices. A doctor or insurer might need access to records, so a patient can provide their consent through the blockchain as it’s needed.
• Medical rewards: Patients might be able to reap rewards and enjoy incentives for using this blockchain technology for their health records. This would be able to promote the solution to the rest of the industry, allowing for reduced costs in the long run.

While the blockchain might still be a developing technology, it could save the healthcare industry lots of time and resources in the future. What are your thoughts on these developments? Let us know in the comments, and be sure to subscribe to our blog.

If you’ve been in business for a while, there are devices on your network that see little to no use. Even for the most frugal business, due to the fact that technology eventually winds up being arbitrary thanks to the continued development (and deployment) of more powerful solutions, there will always be situations where you have devices that do nothing but take up space. You can reduce the chances of this happening by finding the right IT for the job the first time, while sparingly implementing only IT solutions that will provide a return on your investment.

If you’re trying to determine whether or not a piece of technology will help your business, you’ll first have to figure out how the technology will affect your product or service. If you think your business can properly utilize the technology to create more opportunities and improve efficiency as a whole, then it’s clear what you must do. On the other hand, if the solution doesn’t offer you obvious benefits, you’ll have to put more thought into whether or not you’ll actually want to implement it. An IT provider or technician can be of great benefit in this regard--especially when you’re facing IT troubles.

We’ll discuss some of the technology that you’ll find in today’s business environment, as well as when you know it might be on its way out.

Server Hard Drives
Your business probably has at least one server unit on-premise which relies on hard disk drives (HDD) in order to accomplish various tasks. These tend to last around three-to-five years, but they will also showcase various signs of failure before it actually strikes. Here are some of them:

• The drive is making strange noises (clicking, whirring, humming).
• Repeated crashes and software errors.
• Repeated disk errors.
• Strange computer behavior.

Keep in mind that these signs of trouble can also apply to just about any device that utilizes a HDD. Many computers these days have moved in the direction of solid-state drives (SSD) due to the plethora of benefits they provide, but they are constructed in a fundamentally different way. Monitoring them is the best way to ensure they don’t prematurely fail and cause a world of trouble for your organization. MSPNetworks can help you accomplish this in an easy and affordable way that won’t break your bottom line.

As far as some telltale signs of a failing SSD, here are a couple to think about:

• Recurring error messages
• Files that can’t be written or read
• Frequent crashes during the boot phase

Upgrading your hard drives and solid-state drives periodically can help you ensure minimal damage in the long run, but we always recommend having a quality data backup system in place as well to minimize downtime and the costs associated with it.

Networking Components
Businesses that suffer from networking problems can have significant difficulty keeping operations progressing at a smooth rate. If your employees need access to data or the Internet to do their jobs, they will simply get paid to do nothing in the event of a downtime incident. If you are experiencing issues with staying connected to the resources needed to stay productive, perhaps you need to investigate the issue at the source of the problem--either your router or the service provider.

Of course, it could also just be an internal networking issue, but this isn’t always easy to diagnose. If your business needs assistance with rooting out the cause of networking problems or inconsistencies with your IT infrastructure, MSPNetworks can help. To learn more, reach out to us at (516) 403-9001.

If your business experiences a technological failure, how many operations simply stop dead in their tracks until the problem is resolved? While it might seem like you have no control over your business’ technology (at least the issues that cause downtime), this is far from the truth. If you take action now, you can prevent issues from cropping up in the first place rather than reacting to them later, after they have already caused considerable problems for your business.

If you think about it, waiting to fix problems as they appear is simply accepting that downtime will be an issue. This is a dangerous and wasteful mindset to have. If you can prevent it from happening, then you should. Your bottom line will thank you for it.

Unfortunately, it’s not always easy to add new initiatives to the docket, whether it’s because you have plenty of other responsibilities or you don’t have the budget to hire new staff members to handle it. Thanks to a service called remote monitoring and management (RMM), you won’t have to worry as much about these problems. MSPNetworks can provide your business with remote maintenance to catch issues early and resolve them before they cause trouble. Here are some of the benefits:

The Benefits

• You’ll acquire a better understanding of your organization’s IT: Countless questions about your IT are asked throughout the day, and many of them have to be answered in order to maintain operational efficiency. RMM can address these issues before they even become problems. It’s not uncommon for issues to be resolved without the business even knowing they were about to have a major problem on their hands.
• Your internal productivity will increase, diminishing downtime: Imagine that you have recurring issues that keep your staff from being as productive as they can be. These repeated problems can basically equate to downtime, as they are unprepared for (and can create situations where) your staff cannot work as intended. MSPNetworks can monitor your systems to ensure they encounter as few problems as possible, adding more productivity back into their workday.
• You’ll learn more about your maintenance needs: Internal IT networks are essentially the engine of the business. They are what provide organizations with the tools and data needed to proceed. Of course, they will always require maintenance at some point, as they are built out of technical components that receive wear and tear from daily use. If these are monitored, you can keep them from failing when you need them most. This gives you the chance to act on these inconsistencies and prevent a disaster.
• Efficiency will increase: Without downtime in their way, employees will be empowered to get more done throughout the workday. Remote monitoring and management can cut these distractions out completely be solving the root issue of the recurring problem.
• Security will improve dramatically: Security updates can become a major point of contention for organizations that don’t issue patches as they are released. This is why so many businesses fell at the hands of ransomware like NotPetya and WannaCry. Updating systems is made much easier thanks to RMM solutions, as the patches and updates can be issued remotely without the on-site intervention of technicians. This helps you focus on operations rather than keeping your business safe.

The benefits of RMM basically mean that you’re putting all the time you would normally spend worrying about keeping your business functional back into your schedule for other tasks. If this sounds like a great deal for your organization, reach out to MSPNetworks at (516) 403-9001.

What are your chances of being hacked, or targeted by some kind of cyberattack? I hate to tell you this, but they’re probably a lot higher than you might think.

For instance, despite almost 90 percent of small business owners believing they’re safe, about half of all small businesses will suffer from a catastrophic cyber-attack.

Are you at risk of being part of the unfortunate half?

Fortunately, there is a lot that you can do to help reduce the chances that a cyberattack will successfully target you. This is a really good thing - not only will a hack damage your relationships with everyone involved with your business, half of the businesses that are attacked close up shop within six months.

I’ve seen it happen far too often to businesses that just weren’t prepared.

Here, I’ve compiled a few tips to help you improve the basics of your cybersecurity, reducing your risk of a successful attack:

• Updates - We know how annoying those update notifications can be, but it is important to remember that the vast majority of them are meant to improve security in one way, shape, or form. Therefore, you should prioritize these updates whenever possible. It may prevent an attack from victimizing you.
• Involve Your Employees - The unfortunate reality is that your employees can be the biggest vulnerability your business has. Properly educating them in cybersecurity best practices and holding them to these standards will help reduce the chances that one of them will inadvertently let in a threat. Training them in various security best practices and explaining why certain requirements are in place will help to motivate them to participate for the company’s benefit.
• Limit Access - On the other side of the coin, the less an employee has access to, the fewer chances there are that one of them leaves you vulnerable in some way. The same can be said of your clients - regardless of how much someone is trusted, you shouldn’t allow them privileges beyond their role. Whether its role-specific resources, data, or other information, employees should be given individual login credentials to make assigning privileges easier. Your business Wi-Fi should also remain separate from the Wi-Fi made available to clients.
• Backup, Backup, and Backup Again - If, despite all your preparations, you are still infiltrated, you want to have an extra copy of all of your important data somewhere else, safe and sound. This backup copy would ideally be stored offsite and securely encrypted.

As it happens, MSPNetworks is able to help you out with all of these measures, and many more.

If you want some added help with these cybersecurity basics, or want to do more to protect your operations, you can always lean on us. MSPNetworks is committed to ensuring that your technology allows your business to operate better, improved security being a major part of that goal. Reach out by calling us at (516) 403-9001.