MSPNetworks Blog

Cloud computing as a whole has been one of the most transformative technologies for businesses. With so many companies (upward of 90 percent of modern businesses) using some type of cloud computing, more companies than ever are really leaning into the technology and use it for mission critical business processes. Let’s take a look at some of the ways businesses can secure their cloud resources. 

Cloud computing has become a common tool, especially Software-as-a-Service (SaaS). Hosted software provides robust options that make sense to all companies, including anytime-anywhere availability, scalability, and provider management of the underlying hardware. In today’s blog, we want to discuss a couple of tips people can use when working with cloud computing.

Other than the innovative jump from tape, data backup hasn’t seen too many great leaps forward, so to speak. Sure, businesses don’t have to worry about resource-intensive manual backups anymore, but the standard approach is so rock-solid that innovation isn’t necessarily needed at this point. Today, we are exploring the backup and disaster recovery process and how modern-day solutions have made an effective tool even better.

Everyone knows that a telephone system is a core component of a well-functioning business. Unfortunately, many businesses’ telephone systems haven’t advanced, but the way people do business has. If your business is paying a premium for its telephone system and isn’t getting the collaboration benefits needed to stay competitive, the answer might be VoIP.

There are rules for doing business that most people understand. That status quo has been around for a long, long time, but as technology advances, it does more than connect parts that weren’t connected before; it can break down some of the old notions about the ways businesses are run and give people who think outside the box a leg up going forward. Let’s look at three ways business leaders are innovating how they do business.

Businesses rely on data. That is no secret. Regarding a file-sharing strategy for a small business, choosing effective and secure strategies is crucial to ensure smooth collaboration and protect sensitive information. Here are some best practices for small business file sharing.

With communication rising to the top of many businesses’ priorities list, it’s no wonder that Voice over Internet Protocol, or VoIP, is one of the most powerful ways to revitalize your company’s communications infrastructure. If you’re still using your old traditional telephony solution, buckle up because you’re about to find out how to ditch it for good.

The cloud is a remarkable innovation that businesses of all industries and sizes can utilize to scale growth and operations. How you use the cloud, though, will change depending on your company's specific pain points and requirements. How can you invest in a cloud solution that ticks all your boxes? It starts with assessing whether you want to utilize a public, private, or hybrid cloud infrastructure.

Running a business has definite highs and lows. When things start spiraling seemingly out of control, it’s important to maintain the confidence that with the right decision-making and conscientious action, you can get through any problem that a business faces. In today’s blog, we’ll discuss some of the technology that can help you get through tough situations. 

Profitability is less the measure of being able to turn a profit, and more the measure of how much profit you can make. For the successful small business, the integration of technology can dictate what kind of annual margins you are looking at. For the new company, however, it can be something even more critical: the difference between setting a course for success, or wallowing in failure. Today we analyze the cost difference between hosting your IT in-house, or choosing to host it in the cloud.

As conditions within your business change, it’s likely that your plans might need to change before their end results come to fruition. The decisions you made last fiscal year, or even last quarter, might no longer be relevant due to the rapid pace of evolution that happens with business technology. Let’s go over how you can get the appropriate technology solutions for your business without falling behind.

Considering Your Options

It can be overwhelming at times to run a business, as you have so many choices and options at your disposal that it can almost paralyze you into inaction. While it’s important to know what technology you need and when to implement the solutions, it’s not always clear how to proceed. Of course, the technology you choose to implement will shape the trajectory of your company and its operations, so weighing all of your options carefully will be of vital importance.

Transforming with Technology

Modern businesses have their hands full with digital transformation and the struggles that come with moving analog operations to more technologically advanced ones. Technology offers more opportunities for businesses to streamline operations, improve the customer experience, and optimize for efficiency. Small businesses can leverage powerful tools that were once previously exclusive to enterprises, and with options like high-quality customer relationship management software, project management tools, and online collaboration suites, SMBs can compete, in a sense, with large organizations. Automation in particular can be transformative and free up lots of time for your team to spend on more important parts of your business.

Adopting the Cloud

The cloud is an amazing opportunity for small businesses that want to gain access to more dynamic solutions for data storage and application hosting. Essentially, your business can host all of this in the cloud rather than on your local servers, allowing for greater flexibility, scalability, and cost savings. All you have to do is pay for the resources you use, and you can adjust your services in accordance with your needs. You save time, energy, and resources by foregoing the traditional on-site infrastructure.

Your business has many chances to improve the way it functions in the new year, so get started today by contacting MSPNetworks. You can reach us at (516) 403-9001 to learn more.

We have not been shy about expounding upon the benefits of the cloud for businesses, as these benefits are both considerable and accessible. That being said, not even the cloud is completely perfect, and there are security errors that can easily be made.

Let’s go through these security errors to see if any sound familiar to your situation.

Missing Access Controls and No Multi-Factor Authentication

Here’s the thing: if your cloud resources are open to anyone, nothing in them can be considered secure. This is why proper access controls—ideally supported by multi-factor authentication—are so important to have.

The data and processes that the cloud can help you support are valuable to your business. Frankly, they’re critical. Leaving them exposed thereby puts your business at risk. Implementing access controls to limit access to your cloud resources to only the team members that actively need them is therefore necessary—and this access should also require multi-factor authentication requirements (identify authentication measures that go beyond just the username and password combination) to be met before it is granted.

You Have No Backups

Today’s businesses have various options available to them, in terms of how they put the cloud to use. Many will elect to utilize public cloud resources that are maintained and managed by an external provider, many will host and maintain their own cloud infrastructure within their business, and many will use a hybrid model that incorporates both for different purposes.

Regardless of the type of cloud you use, it is important that you don’t put all your eggs in one basket. Remember, the cloud is just another server that you are able to access remotely. What if something were to happen to the cloud infrastructure you were relying on?

This is precisely why it is important that you have backups for all of your cloud data—especially for that which you use a private, self-hosted cloud to store. And while it is true that most reputable cloud providers will actively store your data in numerous physical locations as a form of protective redundancy, it is always best to get this in writing in case the worst winds up happening.

Cloud Data is Left Unencrypted

Of course, backups are just one element of keeping your data safe. Again, while most public cloud providers are relatively very secure, data leaks and theft are not unheard of. Furthermore, data needs to travel back and forth between the user’s endpoint device and the cloud infrastructure, giving an enterprising cybercriminal the chance to take a peek while said data is in transit.

In this context, avoiding a breach will require you to keep your cloud data encrypted, which scrambles it to anyone who tries viewing it without the proper decryption key. This measure is actually required by many regulations that businesses of assorted kinds must abide by, including the Payment Card Industry Data Security Standard (PCI DSS) and the UK’s General Data Protection Regulation (GDPR), making noncompliance a direct detriment to your business in general.

We Can Help You Ensure Your Use of the Cloud is Secure, While Remaining Beneficial to Your Business

In fact, we can say the same for all of your business’ critical technology. Here to provide New York with the best that the managed services model of technology support has to offer, we’re hoping to get the opportunity to assist you and your business in accomplishing more. Find out what we could do for you by reaching out to us at (516) 403-9001.

Most businesses who utilize the cloud report that they have managed to cut costs while still getting the resources they need to perform to spec. Businesses can use the cloud for processing and storing data, as well as application deployment, making it a very dynamic solution to a business’ needs. However, you cannot make decisions based on cost alone. Here are some other factors to consider.

Explaining Cloud Computing

The benefits of cloud computing are many, with the cost of using it being perhaps the most important one. Software-as-a-Service, or SaaS, is the most common way people use cloud computing with its global market being worth around $230 billion in 2022—a number that is increasing at this moment. It’s estimated that cloud growth sits at around 12-15 percent year to year, showing just how valuable businesses find these tools and possibilities.

To explain SaaS a little more in-depth, consider the following example. You might have purchased a software license to use a particular application in the past, renewing it year to year for the privilege of its continued use. Now, with cloud computing and SaaS, you pay what’s essentially a subscription fee for access to the latest version of the cloud-based software. You don’t have to outright purchase the solution and maintain it yourself—the provider handles that part for you and hosts it themselves on their own internal hardware.

There are other ways to use the cloud too, and the possibilities are limited only by your imagination.

The Benefits of the Cloud Computing Model

There are great benefits to cloud computing, and the cost savings from using it are just the tip of the iceberg. Cloud computing might be more expensive on the surface compared to a single software license, but that cost also includes flexibility that saves you money in the long run. It also saves you from having to manage and maintain the solutions yourself, which can be costly and time-consuming in its own right.

More than 92% of businesses use services that are connected or run through the cloud, establishing it as a crucial part of business operations both now and in the future. Here are some of the other benefits that your company can take advantage of through moving some of its computing tasks into the cloud:

• Potential cost reduction
• Fast scalability
• Promoted collaboration and efficiency
• Provider-side encryption and updates to improve data security

Challenges with Cloud Computing

Now, there are some reasons you should be at least a little wary of the cloud, despite its many benefits. Just like any other technology solution, you need to know what you’re getting into before committing to it. The deployment method itself requires a high-speed Internet connection, and it must be reliable and safe to boot. Most cloud platforms have security features built into them, which is why over 90 percent of businesses have no qualms with using it, but it’s best to be aware of the risk, however small it might be.

MSPNetworks can help your business with its cloud computing needs. To learn more, call us today at (516) 403-9001.

Cloud computing is a major growth industry as businesses and individuals look to use the computing strategy to either save money or get resources that they would typically not be able to commit to. With cloud computing becoming more and more integrated into business each year, it stands to reason that the once Wild West of cloud computing would start to see a lot more regulation. This week, we’ll take a look at how the cloud is regulated and what to expect out of cloud regulation down the road. 

The Wild West

The cloud has been growing for years. Currently it is a $450+ billion market that is growing at over 13 percent annually. That’s a massive increase. All this tells you is that it is quickly becoming the priority computing model for businesses and individuals of all types and sizes. This rapid growth has started to gain the attention of lawmakers who are looking to rein in the growing power technology companies are accruing. 

Recent events have made this relationship even more tenuous. The cloud, for all of its benefits, has had a checkered security history; and due to the reliance that organizations have on cloud computing, it has perked the ears of regulators that expect that these computing structures be extremely secure; a problem that has long been identified by IT security experts.

Cloud Security

The current regulatory landscape doesn’t currently have many mandates on it. Cloud providers like Amazon, Google, Microsoft, and Oracle have basically operated with very little governmental oversight. The same can’t be said for the users of cloud computing, who by-and-large all have some semblance of regulatory concerns. This creates a gap between what the cloud providers do in terms of cybersecurity, and what is the onus of the end user. Of course, regulators want to see the organizations raking in the huge profits from the use of these services do more, and that’s where this battle begins. 

The main point of contention seems to be that, since so many organizations rely on these cloud platforms for their central computing needs, that if full-scale regulation were to happen quickly, it could create problems for providers and thus have major effects on the economy. It stands to reason that regulation happens at some point, but many people in the industry are stumping for a more “light touch” approach, as the laissez-faire approach doesn’t really work for the national security of systems that are crucial to the sustainability of the world economy. 

Shared Responsibility

With security seemingly the hot-button issue, it’s important to understand where most of the cloud’s security comes into play. The provider is responsible for the security of the underlying infrastructure, while the customer is responsible for the security of their own digital resources. This can get a little hairy in terms of overarching regulation, as there are several issues that need to be addressed in order for both parties to keep their computing secure. They include:

• Larger attack surfaces - With more publically available surface area to your organization’s data (from use of shared physical resources), there is simply more that can go wrong.
• User error - With phishing attacks being the predominant way hackers gain unauthorized access to computing resources, the end user becomes the choke point for your organizational cybersecurity.
• Poor configuration - The less care that is taken when setting up public cloud resources, the more apt they are to be insecure. 

Regardless of how your organization will be impacted by the incoming regulation of cloud services: Rest assured it is coming. Let’s look at a couple of actions you can take to improve your cloud security:

• Deploy Multi-Factor Authentication - One of the best ways to secure your cloud endpoints is to enact a multi-factor authentication system. This system adds an extra step of security for any cloud-based resource, significantly reducing risk. 
• Manage access better - Not all of your employees need access to every cloud resource, especially if you plan on hosting a cloud platform yourself. Doing your best to restrict cloud access to users that need it, can reduce exposure to potential security issues.
• Train employees - Having a comprehensive security training program in place has been shown to cut your exposure to end-user risks by as much as 70 percent. 
• Sufficiently monitor end-users - One of the best ways to determine if you have intruders in your network is to use technology to consistently monitor it to see who is accessing resources and when. Sometimes unauthorized access will come at unusual times of the day. 

The cloud is going through a lot of changes, and time will tell whether or not widespread regulation will be in the cards in the upcoming years. The only thing you can do is strategically enhance your security posture so as to not be caught off guard. If you would like to talk to one of our security professionals, give MSPNetworks a call today at (516) 403-9001. 

Software makes or breaks businesses, so your software strategy should be implemented with sound logic in mind. One of the ways you can make the most out of your limited resources and budget is to consider cloud-hosted Software as a Service offerings. With SaaS, you can implement better software that is more accessible, flexible, and manageable than the traditional method of hosting.

We want you to know that we have your back and can help you implement any technology solutions you decide would work well for your business. All you have to do is call us at (516) 403-9001 to get started. Now, let’s dive into the many benefits of SaaS applications for small businesses.

Remote Accessibility

Many employees are now going about their everyday tasks while out of the office, so accessibility is a major factor that plays into companies’ consideration of SaaS solutions. The cloud makes for a great way for your team to access their solutions, giving them the ability to get work done whether from the comfort of the home or from the office itself. If the application can be hosted in the cloud, the only thing you need is a stable Internet connection to get work done.

Flexibility in Your Operations

Your infrastructure is likely to undergo significant changes as your business grows and evolves, and so too will the stress you place on your company’s network. The scalability and flexibility that comes from SaaS solutions is extremely helpful here, as you can add or remove accounts and users as you need to. You’ll have greater control over your company’s capital by being able to remove accounts that no longer see any use.

For example, you can create an account for a temporary worker, then cancel the account after the employee leaves your business. This means you’re not purchasing an entire license for a short-term arrangement.

Better Maintenance and Management Practices

If you use SaaS solutions, you’ll be relieved to know that you aren’t going to be the one managing and maintaining the solution. This will be done by the cloud service provider, and on top of that, they will also patch and update their services so that you’re always using the most up-to-date versions of your software. It’s great for businesses that have limited resources for managing IT.

MSPNetworks can help your business implement SaaS solutions and best utilize your available resources. To learn more, reach out to us at (516) 403-9001.

Do your employees have a hard time with the technology that you’ve provided them? Are your digitization efforts lagging behind? Are the systems your business is using coming up on their end of support date? Old technology can cause major problems for a business. In this week’s blog, we go through some of the signs that you may need to upgrade your business’ technology.

Your Technology Is Slow

One of the most frustrating things any employee can deal with is a work computer that takes significantly longer than their personal computer to load up and function. The longer a computer is used, the slower it will become. If your computer is approaching the five-year mark and the person using it is constantly complaining that it is a hindrance to their ability to be productive (not to mention run more advanced applications that your business may use), it is probably time to consider an upgrade of that particular machine. 

For more centralized computing, you should keep in mind that we recommend that you start considering your server refresh at the four-year mark. While you can probably continue using that technology for years after that, you need to start considering a server upgrade because it takes some time to pull the trigger on large technology expenses and services. 

Your Company Is Growing Fast

If your company is experiencing a boom in growth, getting technology into your employees’ hands comes with the territory; and, it can start to become an issue. Not only do your employees need different types of technology, as your business grows this will become an even bigger issue, as presumably the array of different job-related tasks will diversify. 

Another issue is that if you’ve found success with older software (often called legacy), you may find it more difficult to purchase new hardware that is compatible with the older software. Of course, there are options to rent server space in the cloud to accommodate this demand, but there are other issues you then have to consider. Most businesses that maintain an upward trajectory find ways for their technology to grow with their business. 

You Have a Remote Workforce

Managing a remote workforce is a lot different than managing people that come to a central location five days a week. It becomes an issue to get everyone on your team the technology they need. In this case, obtaining resources in the cloud makes a lot of sense. Today, you can get nearly any computing your company needs through cloud-hosted offerings. 

Since the average cloud platform cuts computing and support costs by around a third, it creates a situation where an organization that has distributed employees will prioritize cloud computing due to the ease in which they can deploy required resources, the ability for access from nearly anywhere, and the built in management and support that you get when you purchase SaaS applications.

Ultimately, new technology can allow you to do more, build a more efficient and productive business, and do so with whatever workforce you feel comfortable utilizing. At MSPNetworks, our IT experts can help you procure and integrate your new technologies and help you manage your entire business IT infrastructure. Give us a call today at (516) 403-9001 to learn more.

The following story and events are true, however, to protect the families of the innocent, all names have been changed. Any resemblance to actual persons, living or dead, or businesses, is purely coincidental. Enjoy and happy Halloween!

This is a transcript of a police interview with Stephen Corey. Taken by Det. Giles Gerald at 11:05 a.m. this morning. 

Det. Gerald - Please state your name and title. 

Mr. Corey - I’m the founder and CEO for North Shore Software Inc. 

Det. Gerald - Tell me what happened. 

Mr. Corey - We’ve been at the 1692 Osborne Ave location since May 10th. It was rainy, but it was actually pretty warm that morning, if you recall? I got to the office at 6:30; which is an hour and a half early as I like to have some time to myself before the staff arrives. I found it strange that there were several cars in the parking lot, but it’s not really unheard of to have cars in the lot from people that get a ride from the bar just across the street on Sundays this time of year. 

I didn’t think much of it as I gathered my things and went up to the office, but the first real curious thing was that the door to the office was already unlocked. This is Monday, mind you, ya’know, and there have been maybe one or two instances in the thirteen years I’ve owned this company that someone has beaten me to the office on Monday. I’m always the first one there; especially on Monday. So, I suddenly got a very cold feeling and was extremely worried that we’d had a break in. So instead of just barging in and potentially putting myself in a bad situation, I decided to go back to my car and call the office to make sure that I was just being paranoid and that there was, ya’know, people there who were, um, ya’know, were supposed to be there.

The phone rang twice and then Sarah answered. “Thank you for calling North Shore Software, this is Sarah, how can I direct your call?” 

Det. Gerald - This is Sarah Glanvill? 

Mr. Corey - Yes, she’s our receptionist.

Det. Gerald - Continue

Mr. Corey - I was immediately, ya’know, put at ease when I heard her voice, so I hung up without saying anything and headed into the office. Mind you, this was a very brief stretch of time; less than a minute or two. I got back to the door and went to open it and it was locked. Obviously, this was alarming, but I thought that, ya’know, it being Halloween and all that, someone was trying to mess with me a bit. So my first thought was to pound on the door. At this point, I wasn’t so much scared or annoyed, but was trying to be a good sport. I thought that Sarah, who is one of my longest-tenured employees, was just having a little fun with me. After a few seconds, there was an identical pounding on the other side of the door. 

I remember saying something like, “Okay, okay, this is fun,” as I went to unlock the door with my key. Mind you, the plan is to move over to electronic locks pretty soon, but right now we still have the wood door that came on the place with your typical locks, ya’know. Well I put my key in and it won’t turn. Now I’m starting to get annoyed, because all I want to do is start the day and I’m thinking this prank is going a little too far. I pound on the door again, and again the knocks are returned. You’ll see all this on the CCTV, but I tried to unlock the door a couple other times with no luck.  I then call to end the charade and have Sarah, who at that time I’m completely convinced is doing all this to mess with me, unlock the door.

So, as I went around the back to get in the building, I’m annoyed. I call up and she answers “Thank you for calling North Shore Software, this is Sarah, how can I direct your call?” I’m like Sarah, “This isn’t funny anymore. Let me in the building!” I get nothing, but “North Shore Software, this is Sarah, how can I direct your call?” At this point, I’m at the back door. I hang up, not finding the humor in this whole thing, and I go to unlock the back door. I unlock the door and I get halfway in and the door slams and locks. 

At this point I’m just standing there angry and dumbfounded. I try the lock and the key won’t turn. It’s as if the locks were magically changed. I start pounding on the door yelling and swearing. Just then I see headlights shining down the alley on the south side of the building. They are coming from the parking lot. I walk toward the parking lot and the lights go off and as I get to the front of the building. I hear: “Good morning, Mr. Corey. Happy Halloween.” It was Sarah. Even though I just saw her pull up, my blood is up, so I start yelling at her, asking her why she would keep the prank going so long? She has no idea what I am talking about. 

I start barraging her with questions, and accusations, really. She starts to plead and cry, not only because she is being accused, but because she must have thought I was losing my damn mind. By now it’s 7 (a.m) or just after and I’m in a frenzy. I put my phone on speakerphone and Sarah, who is standing right in front of me, on the verge of tears, answers “North Shore Software, this is Sarah, how can I direct your call?”

I’m not so sure I’ve ever felt more insane and more sorry. She was as surprised as I was to hear her voice. I knew then that I was dealing with something I didn’t understand. I don’t believe in ghosts, but at that moment I thought for sure there was something paranormal going on, ya’know. I was, um, well, scared. Other employees began to pull up and I didn’t know what else to do so I called you guys and told them to go on home and work remotely until I knew what was going on.

Det. Gerald - What happened when the responding officers got there?

Mr. Corey - Obviously, I’m upset. At this point I was convinced there is someone in my place of business who isn’t supposed to be in there…or ya’know, something…There weren’t any lights on that I could see, but someone is actively trying to keep me out of the building. Officers Mather and Cotton came pretty fast and asked Sarah and I a bunch of questions about what was going on. I told them what I told you and they said if I let them in the building they would go in and see what is going on. I told them that the door was unlocked when I got there and then was locked and that someone slammed the back door on me after that. 

We went up to the door and the door unlocked fine. They went in and it was quickly pretty evident that no one broke in. They returned in minutes to say that there was nobody there and the place was clear. By then more officers had showed up and Sarah helped me by sending workers away as I looked around to see if I could figure out who the hell was there. The officers said the back door was not locked. Obviously, this surprised me. 

Det. Gerald - So who do you think was there?

Mr. Corey - That’s the thing, nothing is missing. I looked through the CCTV footage and I didn’t see anyone entering or leaving. The only thing I saw on those tapes was me struggling with the doors. Someone broke in; I’m sure of it, but I can’t tell you for certain who it was. 

Det. Gerald - Maybe you imagined it. Have you been dealing with more stress than usual?

(Just as Det. Gerald asked the question, an unknown number called Mr. Corey’s phone).

Mr. Corey - No. 

(Mr. Corey ignored the call)

No. I can’t really explain any of it, but I…

(Phone rings again)

Can I take this?

Det. Gerald - Yeah.

Mr. Corey - (into the phone) Hello? (inaudible; Mr. Corey then presses the speaker button on his phone) 

Phone - “...this is Sarah, how can I direct your call?” 

Mr. Corey - Who is this? Who is this??! (hangs up).

Det. Gerald - What was that?

Mr. Corey - That was Sarah the receptionist, but it obviously wasn’t. 

(Just then the phone rang again: Unknown number)

Det. Gerard - Give me the phone. 

(Mr. Corey handed the phone to the officer and he answers it and puts it on speaker)

This is Detective…

Phone - “...North Shore Software, this is Sarah, how can I direct your call?”

At MSPNetworks, we offer enterprise business telephone systems that have all types of features, including virtual receptionists that can help your business direct your calls to the people you are looking to talk to. You can gain the peace of mind that you will get the end-to-end telephone service your business needs without the chance of being haunted by a human or specter. Visit our VoIP page for more information. 

Since it first entered the mainstream in the mid-2000s, cloud computing has become a cornerstone of businesses of every size and shape. The big question that remains, however, is what your business could lean on the cloud to do. Let’s go over the multitude of options that the cloud opens up for a business.

To start, we’ll establish just what exactly we mean when we reference “the cloud.”

The Cloud is Just a Decentralized Network of Resources

That’s really the long and the short of it. The cloud is simply a network that many computers and workstations can access and connect to in order to collaborate and share the data stored within. Whether you need software, data, or raw processing power, the cloud delivers access to these resources and/or the infrastructure to host them.

Convenient? Absolutely… as well as cost-effective, and conducive to collaboration.

Of course, to get the maximum benefit from your cloud implementation, it pays to approach it correctly.

You Have a Lot of Options When it Comes to the Cloud

The cloud comes in numerous forms, and can be used to accomplish various things. In terms of the cloud options you have:

Public cloud - The public cloud is that which is provided by a third-party provider, with all the computing resources maintained and delivered by this provider for the business to use. As a result, the business gets all the advantages of the cloud’s solutions without any of the responsibility of upkeep.

Private cloud - The private cloud is one that the business owns and maintains for themselves, using infrastructure that is stored in-house to host and run the services and applications they rely on. While this puts the onus of maintenance and support on the business, it also helps keep data better protected.

Hybrid cloud - A hybrid cloud approach is one that combines private and public clouds, taking advantage of the benefits of each to fully optimize a business’ IT strategy.

You can use any of these cloud models to fulfill a variety of business needs, like:

Software-as-a-Service (SaaS) - Rather than paying up-front for each version of an application—and over again each time an update is released—SaaS ensures that you have the number of software licenses you require, fully updated and ready to go.

Infrastructure-as-a-Service (IaaS) - IaaS gives you access to the infrastructure needed to support your IT, similarly to purchasing the servers and other networking equipment, but removing all the responsibility for upkeep and maintenance from you.

Platform-as-a-Service (PaaS) - Subscribing to PaaS gives you access to everything your business will need—from the software to the infrastructure to the specialized tools. This option gives you everything you need, fully managed by your provider.

Interested in implementing the cloud into your business’ IT? We’re happy to help. Give us a call at (516) 403-9001!

Your business depends on software for many of its day-to-day operations, whether it’s an email system, productivity suite, or other specialized software. When it comes to acquiring software, you have two options: the traditional method of acquisition, i.e. buying it from a vendor, or subscribing to a Software as a Service solution. What are the differences and how can you make sure your organization is getting value out of its investment?

What is Software as a Service?

The traditional method of acquiring technology often involves purchasing a license, which gives you permission to use the software for what you see fit. For example, you might purchase a handful of licenses for Microsoft Office for employees in your office. This provides consistent access to the software, often through a downloaded application or client located on the user’s desktop or on the network.

Software as a Service, or SaaS for short, can be seen as more of a subscription-based model of acquiring technology. In fact, chances are you use SaaS in your personal life. Consider the business models of Netflix and other streaming services; you pay a flat fee for access to an app and its content. This is how SaaS works. Rather than purchase the software outright, you pay for access to it, often through the cloud.

How Does It Benefit SMBs?

SaaS can help SMBs in a variety of ways. Here are just a few of them:

• Fewer up-front costs: Let’s face it; licenses are pricey and not always affordable for a large workforce. Rather than pay for the full licenses, you pay per user. This means you don’t have to scrape together funds to pay for a new solution, and therefore can get right to work.
• More up-to-date software: You might find yourself constantly upgrading your software as new versions are released or as patches are issued to cover security vulnerabilities. With SaaS, you get the most up-to-date version of that software, complete with patches and updates.
• Less maintenance and management: SaaS solutions aren’t hosted on your infrastructure in most cases; they are hosted by the provider or a managed service provider, meaning less responsibility on your part to take care of them.
• Greater accessibility: Since the software is often located in the cloud, you can access SaaS applications on your preferred devices through either an app or an Internet browser.

Overall, SaaS is a great investment and one that can help your SMB either get a new project off the ground or save capital in the long term.

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When you think of the government, you don’t immediately think of an organization that is at the forefront of innovation. Sure, they have all that money at their disposal, but most of it goes here and there to try to help the people of a constituency; and, frankly it isn’t terribly efficient. What may surprise you is that governments are embracing cloud services and it tends to benefit everyone. Let’s see how governments are taking advantage of cloud computing.

Regardless of what your feelings are about government programs, there are a lot of them. For every one of them, there needs to be an online portal. One way governments are able to address these always-growing needs is through the partnerships they enter into. For the populace that depends on these government services, efficiency is an important metric. Traditionally, government agencies hosted their own websites and portals, but with demands and the need for security increasing, more and more of these organizations are using partnerships to facilitate changes in hosting, process automation, and even support. 

Government-as-a-Service

In an attempt to address the rising complexity of governmental IT systems and keeping them secure, there has been a significant push over the past couple of years to take advantage of strategic partnerships with application and website developers as well as cloud service providers. As mentioned above, efforts to make systems easier to navigate, and with the big data capabilities these systems provide, have an interesting place in public service delivery pipelines. 

Consider a government service website. There is a potential for millions of people attempting to access the same or similar services, all the while having agencies filled will civil servants trying to meet the demand placed on them by the people who qualify for the service, as well as the lawmakers and other entities who appropriate monies and dole out a basic framework for the disbursement of those resources. That’s a lot of moving parts, but with established and reputable partnerships, these systems can provide some of the answers and deliver some semblance of efficiency for systems that are traditionally defined by inefficiency. 

Boosting Trust

According to a poll conducted by the Pew Research Center, public trust in government has never been lower. Establishing systems that work for people, without the inefficiency and red tape, is a key to building trust. With these partnerships in tow, it’s not out of the realm of possibility that these cloud-hosted government systems begin to curry favor with long-frustrated citizens.

What do you think about the government working with outside vendors to make their systems more user-friendly and responsive? Leave your comments below and check back soon for more technology-related content.